Return Policy

Returns Policy

Thank you for shopping with ALAÏNA LONDON. We strive to provide high-quality products and services to our customers. Please take a moment to review our returns policy, as it's important to understand the terms and conditions related to returns and exchanges.

No Returns or Exchanges:
We do not accept returns or exchanges for any products purchased through our website. All sales are final. This policy applies to all items, including clothing, accessories, and any other merchandise available for purchase.

Reasons for Our Policy:
We have implemented a "no returns or exchanges" policy for several reasons:

1. Hygiene and Health Concerns: Due to health and hygiene considerations, we cannot accept returns or exchanges on items.

2. Clearance and Final Sale Items: Many of our products are offered at discounted prices under clearance or final sale promotions. As a result, we are unable to accommodate returns or exchanges on these items.

3. Custom and Personalised Orders: Some of our products are custom-made or personalised according to your specific preferences, and these items are unique to each customer. Therefore, they cannot be returned or exchanged.

4. Quality Assurance: We take great care to ensure the quality of our products. In the event you receive a damaged or defective item, please contact our customer support team, and we will address the issue in accordance with our quality assurance procedures and applicable consumer protection laws.

Quality Assurance and Damaged Items:
If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will do our best to address the issue promptly, either by offering a refund or a replacement, as applicable. Please provide detailed information about the issue and attach clear photos of the damaged or defective product to assist our customer support team in resolving the matter.

Contact Us:
If you have any questions or need assistance, please don't hesitate to contact our customer support team. You can reach us at alaina.london@outlook.com.

We appreciate your understanding and cooperation with our returns policy. Your satisfaction is essential to us, and we are here to help with any concerns you may have within the scope of our policy.

Thank you for choosing ALAÏNA LONDON for your shopping needs. We look forward to serving you and providing you with exceptional products and service.